RETURN & REFUNDS:
Non-Returnable Items
- Electronics
- Undergarments
- Makeup Products
- Items without original receipt slips or tags; as well as items that have been damaged will also be considered non-returnable items.
- Customers must contact Customer Services for return and only when the case is approved the product will be eligible for return or exchange. If the product is sent without notice, it will not be accepted. You will be required to fill out the Product Return Form (PRF) and send photos to our Customer Service get approval.
- “If You’re Not Happy, We’re Not Happy.”
However, to complete replacement of your product, the product should be:
- Undamaged, unused and in the condition in which it was received
- The parcel must contain its original product packaging, manufacturer’s containers, documentation, warranty cards, manuals, and all accessories that came in or attached to the product when ordered.
- None of the items mentioned above, including the product itself, is defaced or marked in any way, shape, or form.